Bulletproof Hygiene Podcast Episode 119

 

Host: Charissa Wood, RDH

 Guests: Ella Mullokandova & Tanya Kon

Key Takeaways:

What is Brand Ambassador for the Hygienist Practice

The Importance of Practicing the Same Philosophy as Hygienists

Educating the Dentist to Become the Leaders

Basis of Success of a Practice:

            Vision

            Mission

            Core Values

            Systema and Processes Implementation

Definition of Patient Life Cycle

Patient-Focused

Asking Patients with their Previous Dental Experience

Five Touch Points:             Intake

            Assess

            Educate

            Treat

            Retain

Consistency in Providing the Exceptional Customer Experience

Restorative Dental Partnership

           

References:

 

Hygiene Mastermind - https://bulletproofmastermind.com Summit - https://bulletproofsummit.com

Mighty Networks - Bulletproof Hygiene Converge Dental- http://convergedental.com/

Tweetable:

            The basis of success of a practice is when there is a vision, mission, and core values defined, systems and processes are implemented. If that basic is not done, then the practice is in the reaction mode every day. – Ella Mullokandova

 

         Dentistry is a team sport. It is not a one-man show. And so, when everyone is stepping into their full role and has the autonomy and the empowerment to do that, then it is this beautiful thing because everyone together collectively is achieving the goal and they’re leaving at the of the day feeling fulfilled in what they’ve done. - Charissa Wood