Learn simple techniques for turning unsatisfied customers into advocates for your retail business.

Creating Calm with Cranky Customers

Meg Glasgow, owner of Finer Frames, is a nationally recognized consultant in the art and framing field, and winner of Larson Juhl’s first Design Star competition. She travels widely in the U.S., presenting sales and marketing seminars for small businesses, and has published several articles and books, including “Meg on Marketing, A Self-Help Guide for Small Business Success.”

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Creating Calm with Cranky Customers

Creating Calm with Cranky Customers