Retired Colonel Spencer Clouatre hosts the GBN University Podcast with guest Tyler Gosselin, Director of Golf at Greensboro Country Club in North Carolina, who discusses his Vermont roots and hospitality upbringing in a family bed-and-breakfast. Gosselin outlines his career path, emphasizing making people feel welcome and mentoring staff to deliver consistent member experiences. He highlights visibility and responsiveness, using AI tools like ChatGPT for mock interviews, and maintaining work-life rhythm through intentional calendaring and prioritizing family.

Show Notes:

00:00 Welcome and Introductions

01:45 GBN Roots and Career Path

02:42 Golf Exchange in Wales

03:19 Ben and Jerry's Beginnings

05:33 Service First Philosophy

06:59 Growing Up in a BnB

09:08 Skiing Outdoors and Family

11:22 Choosing Clemson PGM

13:57 Mentorship at a Big Club

17:33 Culture Visibility and Trust

21:35 Feedback and Early Fixes

26:37 Preparing for Big Events

27:15 Tournament Checklists

28:35 Clear Expectations Culture

30:39 Turnover And Knowledge

32:45 Debriefs And Traditions

35:13 Values Over Opinions

37:43 Emotional Intelligence Skills

42:33 Making People Feel Welcome

47:03 Future Hospitality Community

51:56 Visibility To Responsiveness

58:01 Advice For Young Pros

58:43 AI As Practice Partner

01:04:59 Work Life Rhythm

01:12:02 Final Takeaways

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