Watch on YouTube.

CX Today's David Dungay hosts David Butler, SVP of Product & Strategy, Glance Networks. 

In this session we discuss the following:

• Where do you see organisations struggle when it comes to achieving a consistent experience across platforms? 
• With all the recent developments around Generative AI how do you see the role of the chatbot evolving when it comes to delivering CX? 
• Are businesses doubling down on CX technology spend to try and bolster customer retention? 

To find out more please visit Glance's website or LinkedIn page.

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