“Our biggest competitor isn't another carrier—it's procrastination.”

Those aren’t words you hear from a life insurance leader very often, but Kevin Cummer and Nick Rohan from CUNA Mutual have been on a journey to break down barriers in their industry.

To focus on customer centricity, CUNA Mutual simplifies the process to obtain life insurance and leverages technology to better serve their customers. It sounds easy, but it hasn’t always been this way. Listen in as Kevin and Nick discuss how their teams have worked together to help build an innovative system to improve the customer experience.