In this month's episode we talk with Jeff D'Anza and Joe Meyer from Nationwide Insurance in the USA. Our conversation focuses on how they have used serialised podcasts and stories to promote learning in a diverse and dispersed workforce They give us an insight into their production process from idea, through scripting, to final product, and offer some hints and tips on how you can do the same. To view the BBC script archive referred to in this episode, visit https://www.bbc.co.uk/writersroom/scripts