Halloween fans shriek! When you visit a haunted house, customer service may not be the first thing on the top of your mind, but you'll surely notice if the service is poor. Luckily for Thirteenth Floor Entertainment Group, they have Senior General Manager Amy Hollaman to make sure their guests are always having an exceptional experience. Amy has an extreme passion for customer service and especially knows how to manage it in the haunted house industry. Listen as Amy shares her wisdom and insight.

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