<p>The best customer experiences delight and surprise. They give you something you didn't expect. In this third (and final) episode of my TWA Hotel trilogy, I talk about the plethora of "wow" moments that turned me into a permanent fanboy. How are you wowing your customers?</p>

The best customer experiences delight and surprise. They give you something you didn't expect. In this third (and final) episode of my TWA Hotel trilogy, I talk about the plethora of "wow" moments that turned me into a permanent fanboy. How are you wowing your customers?

Creating Unexpected "Wow" Moments in Your Customer Experiences

Welcome to The Copernican Shift (formerly, the CXM-Experience), the podcast that challenges you to change your perspectives about marketing, advertising, and digital channels. 

Join Sprinklr CXO Grad Conn and his guests for tips, insights, and strategies aimed at helping you embrace the new marketing world where customers are connected and empowered like never before — it's a Copernican shift that puts your customer in the center of the marketing universe. The podcast is occasionally irreverent, possibly contrarian, but always entertaining and informative. 

The Copernican Shift. Mapping perception to reality since 1543.

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Welcome to The Copernican Shift (formerly, the CXM-Experience), the podcast that challenges you to change your perspectives about marketing, advertising, and digital channels. Join Sprinklr CXO Grad Conn and his guests for tips, insights, and strategies aimed at helping you embrace the new marketing world where customers are connected and empowered like never before — it's a Copernican shift that puts your customer in the center of the marketing universe. The podcast is occasionally irreverent, possibly contrarian, but always entertaining and informative. The Copernican Shift. Mapping perception to reality since 1543.

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Creating Unexpected "Wow" Moments in Your Customer Experiences

Creating Unexpected "Wow" Moments in Your Customer Experiences