In 2025, we are set to produce 463 billion Gigabytes of data every day! As we know, data is everywhere - from every app we download and use, to every email we open, to every purchase we make, to every destination we visit. Data is everywhere. Simultaneously, we as consumers demand a more personalized customer experience when dealing with companies. So how can a company combine the immense data with a more personalized and fulfilling customer experience? One answer for this is a Customer Data Platform, and this week's Dynamics 365 expert, Alexa Montelibano, Senior Technical Specialist, is going to highlight how Customer Insights can combine data and customer experience for organizations of every size across multiple industries.

 

Episode Topics

• What is Customer Insights?
• Why is a solution like Customer Insights useful in today's market?
• How can organizations use Customer Insights to improve their customer experience?

 

Useful Resources:

• Dynamics 365 Customer Insights
• Customer Insights help hub
• Learn Customer Insights

 

About Alexa Montelibano:

Alexa Montelibano is a Senior Technical Specialist on the Business Applications Global Black Belt Team, focused on Customer Experience (Dynamics 365 Sales, Marketing, and Customer Insights). Alexa is passionate about harnessing organizational data to drive sales and marketing effectiveness. Outside of work, Alexa is a coach for a high school FIRST Robotics team and is enthusiastic about encouraging young women to pursue careers in technology.

 

Connect with Alexa here - Alexa Montelibano | LinkedIn

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