Quality Improvement in medical education can take place along several stages of behavior change, from orientation to enablement to sustainment. The timing of QI intervention, and the ways in which QI teams collaborate creatively within each phase, become critical. Joining host Alicia Sutton to elaborate on this type of modeling for education improvement is Chitra Subramaniam, Ph.D., Assistant Dean and Director for Continuing Medical Education at Duke University's Clinical Research Institute. Dr. Subramaniam is also Assistant Dean at the Duke Center for Educational Excellence.