Mick Polo literally grew up in his family's medical billing business. Today as president of NCDS Medical Billing and past president of HBMA, he's navigated the healthcare landscape for nearly three decades. In this episode, he shares with host Chanie Gluck the top challenges in healthcare today, the hottest specialties, and how businesses can get creative packaging what they do in different ways to appeal to new customers.

Show notes:

00 - 3:05 How Mick got started with NCDS and how he joined and now runs the family business

3:30 - 5:23 Family business and transitioning to being the President.

5:25 - 10:37 Getting involved with HBMA, working on the HBMA Commerical Payor Committee and being Past President of HBMA

10:37 - 13:55 Payor issues long hold times and getting providers credentialed

13:56 - 17:19 The future of healthcare, physician groups have largely been acquired by hospitals and large practices. Has a la carte services in his medical billing company such as clearinghouse, credentialing, coding and MIPS services

17:33 - 18:49 Hiring good employees is a current challenge

18:50 - 20:50 Mick shares his positive experience with offshoring

20:51 - 22:29 Billing software

22:30 - 24:15 Specialties NCDS serves: mental behavioral health, PT, OT and physician groups

25:00 - Mick's 3 year goals are to continue to grow NCDS looking for an acquistion. Video meetings have been a great development to connect with clients and prospects.

www.ncdsinc.com

For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com