In this episode of #TheSpeakerShow, Maria Franzoni interviews Ken Hughes.

Ken Hughes is acknowledged as one of the world’s leading Consumer Behaviouralists and Customer Experience Strategists.

He is best described as a "Social Science Frankenstein". Because he is part anthropologist, part sociologist, part consumer psychologist, and part cyber-behaviouralist.

Among other things he is a CEO of a consumer Insight agency, a part-time university lecturer, an author, a TED speaker, and a strategic advisor to some of the biggest global brands and businesses all over the world. His speaking performances are not only insightful and thought-provoking, but are infamous for their sheer passion, energy and wit.

In this fascinating episode, we discuss:

• The Captive Economy
• Customer Experience
• Emotional Intelligence & Diversity
• Creativity and Innovation
• Consumer Behaviour 

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