Phyllis W. Cheng, Esq., has excelled at every stage of her career. For nearly seven years, Ms. Cheng was Director of the Department of Fair Employment and Housing (DFEH), the largest state civil rights agency in the United States, where she oversaw the largest settlements in DFEH history. In this not to be missed episode, Len and Phyllis discuss creative approaches to resolution and what mediation participants can accomplish if they enter into the process open to a problem-solving approach.