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Crisis, Chaos, and Comms: Alison Arnot on Turning Panic Into Trust
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When crisis hits, clarity collapses — and HR is often left holding the mic.
In this episode, Marion, Danny, and Cacha sit down with Alison Arnot, award-winning consultant, trainer, and author of Internal Communication in Times of Crisis: How to Secure Employee Trust, Support, and Advocacy in Crisis Situations. From her early-career baptism during the 2007 Glasgow Airport terror attack to decades guiding organizations through chaos, Alison shares what really happens when comms go quiet and people are left to fill in the blanks.
She introduces her Seven S’s Framework — Surviving, Supporting, Sense-making, Stabilizing, Stimulating, Sustaining, and Strengthening — and explains how it helps teams move from panic to trust. Together, we explore how HR often becomes the crisis communications department by default, what psychological safety looks like when everything is on fire, and why connection—not control—is the cornerstone of any credible response.
🎧 Expect stories, strategies, and a few uncomfortable truths about leadership, silence, layoffs, and the human side of crisis.
🔗 Connect with Alison on LinkedIn
📘 Get Alison’s book from Kogan Page
with code ALISONARNOT2025 for 25 % off.
Link to Show Notes
📩 Got a hot take or a workplace horror story? Email us at [email protected]
🚀 Your Hosts on LinkedIn
- 🐘 Marion Anderson — https://www.linkedin.com/in/marionandersonpx
- 🐘 Danny Gluch — https://www.linkedin.com/in/dgluch
- 🐘 Cacha Dora — https://www.linkedin.com/in/cachadora
💬 Like what you hear?
Follow/subscribe so you don’t miss an episode — and if this one hit home, leave a ★★★★★ review to help more people find the show.
🎙️ About the Show
The Elephant in the Org drops new episodes every two weeks starting April 2024 — fearless conversations about leadership, psychological safety, and the future of work.
🎵 Music & Production Credits
🎶 Opening and closing theme music by The Toros
🎙️ Produced by The Fearless PX
✂️ Edited by Marion Anderson
⚠️ Disclaimer
The views and opinions expressed in this podcast are those of the hosts and guests, and do not necessarily reflect any affiliated organizations' official policy or position.
Topics: employee surveys, listening culture, trust, people analytics, psychological safety, em...
View all episodes
By The Fearless PXSend us a text
When crisis hits, clarity collapses — and HR is often left holding the mic.
In this episode, Marion, Danny, and Cacha sit down with Alison Arnot, award-winning consultant, trainer, and author of Internal Communication in Times of Crisis: How to Secure Employee Trust, Support, and Advocacy in Crisis Situations. From her early-career baptism during the 2007 Glasgow Airport terror attack to decades guiding organizations through chaos, Alison shares what really happens when comms go quiet and people are left to fill in the blanks.
She introduces her Seven S’s Framework — Surviving, Supporting, Sense-making, Stabilizing, Stimulating, Sustaining, and Strengthening — and explains how it helps teams move from panic to trust. Together, we explore how HR often becomes the crisis communications department by default, what psychological safety looks like when everything is on fire, and why connection—not control—is the cornerstone of any credible response.
🎧 Expect stories, strategies, and a few uncomfortable truths about leadership, silence, layoffs, and the human side of crisis.
🔗 Connect with Alison on LinkedIn
📘 Get Alison’s book from Kogan Page
with code ALISONARNOT2025 for 25 % off.
Link to Show Notes
📩 Got a hot take or a workplace horror story? Email us at [email protected]
🚀 Your Hosts on LinkedIn
- 🐘 Marion Anderson — https://www.linkedin.com/in/marionandersonpx
- 🐘 Danny Gluch — https://www.linkedin.com/in/dgluch
- 🐘 Cacha Dora — https://www.linkedin.com/in/cachadora
💬 Like what you hear?
Follow/subscribe so you don’t miss an episode — and if this one hit home, leave a ★★★★★ review to help more people find the show.
🎙️ About the Show
The Elephant in the Org drops new episodes every two weeks starting April 2024 — fearless conversations about leadership, psychological safety, and the future of work.
🎵 Music & Production Credits
🎶 Opening and closing theme music by The Toros
🎙️ Produced by The Fearless PX
✂️ Edited by Marion Anderson
⚠️ Disclaimer
The views and opinions expressed in this podcast are those of the hosts and guests, and do not necessarily reflect any affiliated organizations' official policy or position.
Topics: employee surveys, listening culture, trust, people analytics, psychological safety, em...