Comsteria is here to help your organisation communicate more effectively.

It's always disappointing when good organisations come across as cold and uncaring when they issue statements relating to historical allegations. I understand why it happens - your staff member is innocent until proven guilty and you've got HR and legal telling you to say as little as possible and let procedures and systems kick in.

This isn't what the public want to hear. And it's a huge missed opportunity to let people see the caring organisation you are, to demonstrate good leadership, and most importantly, to ensure people who've had a bad experience of your organisation hear your words and feel valued.

So how do you do it? A few thoughts from Colin in this podcast.