One bad review can feel like a fire alarm for your entire business and the wrong reply can turn a small spark into a viral mess. 

Social media expert Dawn Renshaw, founder of Stoney Creek Social Media, walks through what “crisis” really means in day-to-day small business life, why the “let’s get it deleted” reaction to a bad post is usually a dead end, and what response can shift the tone fast. 

Episode Resources

Stoney Creek Social Media

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