It's possible to have a customer support representative who has been with your company for two weeks have the same information as someone who has been with your business for ten years. At least when you have a well-informed Knowledge Base, it is.

CRM Glossary: Knowledge Base

What is CRM? How can I use CRM to better manage my contacts or track interactions? Is CRM worth the set-up time and learning curve?

You’re only clueless as long as you’re not pursuing answers to these questions. Join us for today’s episode of Clues for the Clueless CRM Marketer and we’ll find out together.

Business

Investing

Careers

Management & Marketing

Business News

Shopping

Email marketing and CRM go hand-in-hand. This episode talks about the way your sales team can use email marketing to their advantage.

How a Sales Team Can Use Email Marketing to Follow-up with Leads

Paul continues to share his takeaways from the LA Small Business Expo. This time, he talks about the CRM user profile "The Startup."

CRM Takeaways from the LA Small Business Expo - Part 4

Paul shares his takeaways from the LA Small Business Expo. In this episode, he talks about one woman he coined "The Techie."

CRM Takeaways from the LA Small Business Expo - Part 3

Andy and Paul continue their chat about the LA Small Business Expo. Paul talks about the different types of people interested in CRM. Today's episode focuses on "The Conflater."

CRM Takeaways from the LA Small Business Expo - Part 2

Paul Rijnders joined the team at the Benchmark booth at the LA Small Business Expo. So, I chatted him up to find out what his takeaways were from the day.

CRM Glossary: Knowledge Base

Download our free app to listen on your phone