I’m re-reading a book called “Crucial Conversations”. It’s co-written by a group of 5. The basic idea is that a conversation can be dubbed crucial when 3 things are present: 1) there is a difference of opinion, 2) the stakes are high and 3) emotions are high. The real reason that they are crucial is that they can have a significant impact on our relationships or results. I’m quite sure that all of us can think of any number of such conversations in our own lives. Think beginning or ending relationships, addressing offensive comments or prejudice, or feeling as if we are not heard in a relationship - personal or business.