In this week's CS Blueprint, Jay, Kristi, and Jeff discuss office hours for customers. Listen in to find out how to get started, the right ways to facilitate these for your and your customers' benefit and how to keep your customers on topic.

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/

Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach