Karyn Ross Consulting

CSAT scores…or happy customers?


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I went out for dinner last night. At the end of the meal, after processing our payment, the server handed my husband the table-top computer and somewhat sheepishly pointed out the short, 5-question survey, including where the place for ‘good’ scores was – on the right. Nervously, she asked my husband to please fill out […]
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Karyn Ross ConsultingBy Karyn Ross Consulting