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CSMs should be great change management experts
Customer success teams aren’t here to simply train the customer on using a product.
Customer success teams are change management agents. Helping guide a customer to an outcome through people, process and technology habits.
Reframe the thinking for your CS teams.
Join the conversation.
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
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By Gain Grow Retain
5
8686 ratings
Customer success teams aren’t here to simply train the customer on using a product.
Customer success teams are change management agents. Helping guide a customer to an outcome through people, process and technology habits.
Reframe the thinking for your CS teams.
Join the conversation.
-----
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.