Patient contact centers at health systems handle 40 to 50 times more calls per day than IT service desks, yet many organizations still treat them as fixed operational costs with little room for strategic improvement. In this episode of our Partner Perspective series, recorded live at the ViVE Conference, CTG’s Joseph Esdale, strategic solutions partner, […]

Source: CTG’s Esdale & Kochan Say Conversational AI Redefining Tomorrow’s Help Desk on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.