Do soft skills like emotional intelligence matter in technical fields like sterile processing? According to DB Bedford, the answer is ‘yes.’

DB Bedford, workplace civility strategist at Ei365, joins host Garland-Rhea Grisby to chat about how emotional intelligence is fundamental to “mission-critical” fields like sterile processing. Of all the soft skills, emotional intelligence, and its components like the “purposeful pause,” are key to job satisfaction, career advancement opportunities, and skill at handling adversity.