Hear how a national non-profit organization nearly doubled their internal NPS employee satisfaction score by using proven tools and concepts to address and improve their agency's culture and by using technology to assist in employee engagement in a nearly 100% remote working environment.

Short list of how we live our culture of KCAs (Key Cultural Attributes)

1. President’s Council focus on Culture (detail below), which includes both front-line staff and leaders
   1. A Culture Turned
   2. KCAs
   3. KCA focused company-wide events
   4. Upcoming in January: KCA training for leaders
2. Hurricane Ida $26k dollars
3. Karen Soileau Scholarship Fund
4. Strategic Goal is to invest in our employees
5. Hiring of SVP of HR & Diversity
6. Rollout of leadership 360s
7. COA accreditation – anticipate passing with flying colors are every 4 year accreditation that looks at things such as training, quality client rights, financial governance, HR practices, etc.
8. Yammer
   1. the All Company Community which includes President’s message in which employees can directly engage with President
   2. plus employee created communities such as pets, food, gaming, personal finance
9. Using technology to remove layers of bureaucracy and creating transparency

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