In part 1 of 2, Jenni Moseley of Beyond Exceptional Dentistry in Savannah, Georgia talks to her co-owner, Dr. Ryan Reeves, DDS, LVIF, about the concepts outlaid in a book called Excellence Wins by Horst Schultz, the co-founder and former president of the Ritz Carlton. Does your business have a great culture? If not, it’s crushing your strategy. Find out why in this episode.