Malcolm Gladwell’s Talking to Strangers laid out several concepts that influence how we deal with people we do not know, and James Keys and Tunde Ogunlana discuss which of the concepts was most notable (02:25), which anecdotes from the book stood out (22:32), biases and trends that were present in several of the concepts (38:37) and whether the book gives us more or less faith in humanity’s ability to solve its problems (45:45).