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Disagreement, misunderstandings and tensions amongst team members are not uncommon. Indeed, conflict amongst people is a natural part of everyday life but in the context of our professional lives, conflict does not need to be destructive. Instead, it can and should be used as a tool that allows teams to take action to accomplish a particular goal. Getting issues out in the open and on the table allows teams to evaluate a problem or question with more complete information and, in the end, to make a better decision. And crucially, a culture of constructive conflict always generates a strong sense of team cohesion. Gina D'Andrea Weatherup joins Elisa and Andrew in exploring the practical tools for improving a team’s transparency and communication within a trust-based environment. Visit www.chantillymediationandfacilitation.com for more details on creating happier workplaces.

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