Customer Care Channel

If your business is planning an update—like raising prices, launching new software, or refreshing your brand—how you communicate that change matters more than the change itself. Done well, change builds trust. Done poorly, it creates confusion, complaints, and churn.

In this episode, you’ll learn how to implement change safely, how to communicate updates to customers, and how to reduce risk while improving customer experience.

Download Customer Success Kit → Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses

Customer Experience Course → Enrol now

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we unpack the simplest tool that can instantly improve your customer experience — the customer journey map. No jargon. No complicated software. Just clarity.

You’ll learn:

• Why your customer journey isn’t what you think it is
• The hidden friction points costing you sales
• The 5 stages every business needs to get right
• A simple 3-step method to map your customer journey today

✨ Customer Success Bundle Download

✨ Enrol onto Course

If you want happier customers, smoother interactions, and more repeat business — this episode is your starting point.

Listen now and map your way to a better experience.

Hosted on Acast. See acast.com/privacy for more information.

In this episode, Lisa breaks down how to hire, train, and empower a team that genuinely cares about your customers.

You’ll learn the key traits to hire for, the red flags to avoid, and how to build a human-first culture that keeps customers coming back. Perfect for business owners building their first team or expanding a growing one.

Download Customer Success Kit → Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses

Customer Experience Course → Enrol now

Hosted on Acast. See acast.com/privacy for more information.

Today, we’re breaking down how to use AI in your business ethically, responsibly, and without losing the personal touch your customers love. Learn the three easiest places to start using AI — email responses, chatbots, and feedback analysis — plus the simple safeguards that keep your tone and authenticity intact. I’m sharing a real client example, golden rules for safe implementation, and your action step for this week.

Grab your free Customer Success Kit to plan your first AI upgrade.

Enrol onto Customer Experience Course.

Or visit www.customercarechannel.com

Hosted on Acast. See acast.com/privacy for more information.

Feeling overwhelmed by customer care? In this episode, I break down why customer experience feels heavy—and how to make it simple, sustainable, and actually energising again. Learn how to set boundaries, choose your priority customer journey, use automation wisely and protect your time without losing your human touch.

Perfect for business owners who feel like they’re constantly firefighting:

• Download your free Customer Success Kit
• Enrol onto the Customer Experience course

Hosted on Acast. See acast.com/privacy for more information.

In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before they become bigger problems.

Plus — real examples, practical scripts, and the mindset shift every business owner needs.

🎧 Listen to learn:

• The 3-step Acknowledge → Apologise → Act method
• How to defuse anger quickly
• The follow-up most businesses forget
• How to track complaints to find hidden friction
• A real case study where complaints dropped by 80%

Download your free Customer Success Kit here.

Enrol onto my Customer Experience Course here.

Hosted on Acast. See acast.com/privacy for more information.

Customer care isn’t just a department — it’s your business’s secret superpower. In this episode, customer experience strategist Lisa Baker shares how to turn everyday customer interactions into your greatest advantage.

✨ FREE Resource: Download the Customer Success Kit (3 free downloads)

✨ Access Template Library

✨ Enrol on to Customer Experience Course

✨ FREE Customer Service & CX videos

✨ Get Lisa's Help

✨ FREE articles to upskill

Read this episode here.

Customer care isn’t a box to tick — it’s the bridge between your marketing and your delivery. Lead with empathy, and you’ll create a brand people trust and talk about.

🔔 Next Episode:

Turning Complaints into Opportunities — how to transform tough feedback into growth.

Follow The Customer Care Channel and start building a business your customers rave about.

Hosted on Acast. See acast.com/privacy for more information.

What service desk management is, why it matters and what value it can bring to your business.

👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives loyalty, improves satisfaction, and fuels business growth. You’ll learn what customer centricity looks like in practice, the steps to embed it across your organization, and why it gives you an unbeatable competitive edge.

👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mistakes that damage trust, hurt loyalty, and cost you repeat sales. You’ll learn what NOT to do and, more importantly, how to turn service slip-ups into opportunities to impress your customers.

👉 Subscribe for more strategies on customer retention and growth.

#CustomerService #ComplaintHandling #BusinessGrowth

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.