Whether you’re serving tables or slinging drinks, someone always wants to substitute something or make some highly specific special request. So how do you balance accommodating a single customer while not ruining the experience for the rest of your guests?

• How do special requests impact the kitchen?
• Do you pretend their substitutions are reasonable or tell them to find a new restaurant?
• Has a guest ever handed you their phone with their request or recipe written out in detail?
• Is altering a menu item disrespectful to the chef/restaurant owner?
• Is it less annoying if someone requests an adjustment based on allergy versus lifestyle choice?
• Is it rude to ask for salt and pepper if it’s not on the table?