<p>Join Jeff Severin, Program Manager from Wichita State University EFC as he discusses how we can better understand the burden that our utility may be placing on our customers and how we can utilize empathy to better serve them.</p>

Join Jeff Severin, Program Manager from Wichita State University EFC as he discusses how we can better understand the burden that our utility may be placing on our customers and how we can utilize empathy to better serve them.

Customer Empathy and Customer Impact

The Environmental Finance Center Network (EFCN) is a university-based organization originally created by the Environmental Protection Agency (EPA). The EFCN works with states, tribes, local governments, and the private sector to promote sustainable environmental solutions through innovative training and assistance focused on actionable results.

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Customer Empathy and Customer Impact

Customer Empathy and Customer Impact