We do a lot of training programs centered around customer service. Well we've decided to put together this program for our podcast listeners. But to us, there is so much more than just customer service. That's why we focus on Customer Engagement – building long-term relationships with customers so that they are highly satisfied, continuously refer other great customers to your business and engage in very profitable repeat business.

This is the “introduction” section of this training. We'll be updating new content regularly for the entire training program, adapted specifically for our podcast audience.