Today I talk about Customer Experience and dig into how your customers [and prospects] feel when they interact with you. Do you leave a WOW factor on them? I look at:

 - a better experience when onboarding, 

 - at year end tax time, and 

 - a handful of my favourites.  

Modern Firm Practices hosted by Brad Turville | A weekly show for accountants on how to become the Modern Accountant and implement Modern Firm Practices into your firm.   

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Resources: 

20 Customer Experiences Ideas

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