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Customer experience and automation: How to think about the future of customer interactions
Deno W. Fischer, principal, KPMG in the U.S., talks about the multiple insurance carrier-customer interactions that occur throughout the customer lifecycle and explains why no two customers - or interactions - are the same, nor should they be.
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By KPMG LLP (U.S.)
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Deno W. Fischer, principal, KPMG in the U.S., talks about the multiple insurance carrier-customer interactions that occur throughout the customer lifecycle and explains why no two customers - or interactions - are the same, nor should they be.