<p>Technology is enabling businesses to collect, store and synthesize ever more customer data. How can industry leaders use that data to enrich customer engagement and create more memorable customer experiences? And what role does the human touch play in increasingly automated customer service?</p>

Technology is enabling businesses to collect, store and synthesize ever more customer data. How can industry leaders use that data to enrich customer engagement and create more memorable customer experiences? And what role does the human touch play in increasingly automated customer service?

Customer Experience and Engagement in the Age of Distraction

Better Together: Customer Conversations – a series where customers, partners, and thought leaders discuss solving business challenges with SAP Business Technology Platform. Hear from your peers and join in the inspiring conversations.

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Customer Experience and Engagement in the Age of Distraction

Customer Experience and Engagement in the Age of Distraction