In this episode, a discussion with Adam Toporek - CX Thought Leader, Author, and Podcaster.

Topic: Customer Experience and Small & Medium Businesses 

When it comes to Customer Experience, we always assume that it pertains only to larger enterprises. Well, here is Adam busting that myth and sharing his insights on how SMBs can make CX their key differentiator. 

Discussion Topics

• How can SMBs make CX their key differentiator?
• How can SMBs kickstart their CX strategy and vision?
• What are the typical challenges SMBs might face while building their CX strategy?
• Adam's favorite tips for SMB owners who want to build their focus on delivering an exceptional CX?
• Can technology play a vital role in helping SMBs deliver an optimal CX? And how can they adopt the right tools?
• And more.
  

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