In this episode, we discuss the importance of customer experience and how it can drive business success. We'll start by defining what customer experience is and how it differs from customer service.

From there, we'll delve into the various components of a positive customer experience, including ease of use, personalization, and emotional connection.

We'll also discuss the impact of technology on customer experience and the ways in which companies can leverage digital tools to enhance the customer journey.

We'll explore the importance of data and analytics in understanding customer behaviour and preferences, and discuss the ways in which companies can use this information to improve customer engagement and drive loyalty.

➡️This episode is spoken in Portuguese

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