In this episode, I chatted with Annette Franz, CEO, and Co-founder of CX-Journey Inc. 

Topic: Customer Experience Challenges during COVID19

Every organization is struggling with delivering the best experience for their customers during this pandemic. Annette shared her perspective on how organizations can still deliver a good experience to their customers by focusing on them effectively. 

Discussion Topics

• How organizations can make CX their key differentiator now?
• Annette's advice to organizations for delivering an optimal CX
• The role of employee engagement and morale on CX during tough times like these
• Specific use cases of Digital Transformation on CX
• And more. 

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