David Avrin joins us to discuss his new book, the role of conversation in creating positive customer experience, and the benefits of frequent morning huddles.

Customer Experience Conversations: The Morning Huddle

ProjectHR is a podcast dedicated to building better workplaces. ProjectHR is brought to you by IRI Consultants. IRI helps organizations navigate workplace challenges, improve employee engagement and productivity, manage labor relations, and implement effective communication strategies to achieve their goals. ProjectHR brings you candid interviews with industry experts, authors, executives, thought leaders, speakers and more. Whether you’re an experienced HR professional, or a leader who just wants to learn more about connecting with your team, this is the podcast for you!

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Customer Experience Conversations: The Morning Huddle

Customer Experience Conversations: The Morning Huddle