Matteo Trisolini, Chief Behavioral Officer and Customer Experience Strategist at South Slope Pediatrics in Brooklyn, New York, walks us through his inspiring journey from a career in photography to a career dedicated to customer experience and company culture in the healthcare industry. He discusses how he became obsessed with customer experience, how he translated that to create a close community, how he proved his passion to be impactful during the Covid-19 pandemic for both his employees and patients, and why it’s important to hire the right person.