Chaired by Andy Brent, Moderator. The discussion brought together perspectives from; Meher Mumtaz, Head of Global Brand Operations for Western Union, Amit Sharma, Global Marketing Strategy Head & Lead for Americas & Europe Marketing for Tata Communications, Samantha Fay, SVP Global Brand Strategy at Guinness World Records and Simon Rider, Global Sales Enablement Director at JLL, working together to share their insights on ‘Customer Experience in a post-COVID world.’