How to align customer programs with customers' definition of the customer experience. From the blog Customer Experience Optimization: Delivering Your Brand Promise at http://clearaction.biz/blog. (3:34) - Sign-up for ClearAction Customer Experience Optimization:

Customer Experience is Best Defined by Customers

ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz

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Customer Experience is Best Defined by Customers

Customer Experience is Best Defined by Customers