We’ve reached 100 episodes, and it feels like the perfect time to refine the focus of the Retail Success Series. 

In this episode, I’m sharing why customer experience is the one thing competitors can’t copy, how it drives repeat business, and why every marketing decision should tie back to it. 

I’ll also give you a first look at my new Retail Experience course, created to help you turn great customer experience into profit. And as a thank you for listening, there’s a little something inside the episode to make joining even easier.

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