The Copernican Shift

Customer Experience, it’s What’s for Dinner


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Today we talk about food. Specifically, the experience around food choices and food preparation. Cooks know that the art of preparation can be just as enjoyable as the meal itself. And there’s a lesson there for our own customer experiences. Plus, I throw in my famous Mushrooms à la Boursin recipe, on the house.

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The Copernican ShiftBy Grad Conn

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