Dave York, the senior vice president of U.S. public sector for Genesys, said agencies can improve how they deliver services to citizens by taking a omni-channel approach to digital modernization. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices" target="_blank">podcastchoices.com/adchoices</a>See Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer" target="_blank">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer" target="_blank">https://art19.com/privacy#do-not-sell-my-info</a>.

Dave York, the senior vice president of U.S. public sector for Genesys, said agencies can improve how they deliver services to citizens by taking a omni-channel approach to digital modernization. Learn more about your ad choices. Visit podcastchoices.com/adchoices See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Dave York, the senior vice president of U.S. public sector for Genesys, said agencies can improve how they deliver services to citizens by taking a omni-channel approach to digital modernization. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices" rel="noopener noreferrer">podcastchoices.com/adchoices</a>See Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer">https://art19.com/privacy#do-not-sell-my-info</a>.

Customer experience must be more than a mission enabler

Learn from industry experts who enable innovation and make government more responsive and secure by advancing key technologies. Innovation in government examines a wide range of topics and evaluates their payoff.

Technology

Learn from industry experts who enable innovation and make government more responsive and secure by advancing key technologies. Innovation in government examines a wide range of topics and evaluates their payoff.

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Customer experience must be more than a mission enabler

Customer experience must be more than a mission enabler