With travel restrictions and unending lockdowns due to the pandemic, all our activities were halted. Isolation means people’s plans are put on hold and most economic activities are cancelled. In particular, the hotel and tourism industry - one of the country’s largest contributors to the GDP - was deeply affected. We're hopeful for the restrictions to come loose and the economic activities resume as vaccination ramps up. However, how does a big industry, such as hotel and tourism, recover after walking on thin ice caused by the Covid-19 pandemic? In this episode, we're joined by The Henry Hotels & Resorts. We have Hanky Lee, Founder and Innkeeper, and August Samala, COO of The Henry Hotels and Resorts. Listen in as they talk about Customer Experience in the Hospitality and Tourism Industry, only here in My Digital Impact.