In this episode of The Thrifty Marketer Podcast, we will be discussing "Customer Experience Tactics for 2021 & Beyond with Shep Hyken, the leading Customer Experience, and Service Expert. 

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, and The Convenience Revolution. He is also the creator of The Customer FocusTM, a customer service training program that helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!)  

Discussion

• How COVID19 impacted the world of Customer Experience
• Top trends and themes for Customer Experience in 2021 and beyond
• The role of employee experience in delivering an exceptional Customer Experience
• Empathy & CX - Shep's thoughts on how organizations can embrace the same 
• ROI of CX - Shep's thoughts on how to measure ROI of CX investments
• Shep's top 3 tips for organizations for making CX their competitive advantage
• Key takeaways from Shep's books "The Cult of the Customer" and "The Convenience Revolution"
• And more. 

Listen in for some amazing insights on Customer Experience. 

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