Today's episode features Ian Goulding, a household name in the CX world, an influential speaker and blogger, and a well-known customer experience specialist. Nisha speaks to him about his book, Customer What? The Honest and Practical Guide to Customer Experience and how the pandemic will change businesses' attitudes and approach towards CX principles and strategies. 

Find out about Ian's SGT Online CX Professional Masterclass here. 

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Credits to Ling Jun for the podcast cover art. Check out her Dribbble page.

References:

Ian's website

Ian on Twitter

Ian's book on Goodreads. 

CustomerThink.com

 MyCustomer.com

CXM.co.uk