Mark Pettit shares research on the role of social media in customer service

510 - Customer Feedback and Social Media

In depth business interviews with recognised experts on social marketing, social business and social leadership hosted by Anna Farmery.

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How much do you think about why you are busy....busy doing work that companies used to provide to you, now through self service you do for them?
Craig Lambert, Ph.D (http://craiglambert.net/craig-lambert/), staff writer and editor atÂ Harvard Magazine, joins me to talk about Shadow Work: The Unpaid, Unseen Jobs That Fill Your Day (http://www.amazon.co.uk/gp/product/1619025256/ref=as_li_tl?ie=UTF8&camp=1634&creative=6738&creativeASIN=1619025256&linkCode=as2&tag=mabelandharry-21&linkId=V5AY5L4YOFHEL2M6)(http://ir-uk.amazon-adsystem.com/e/ir?t=mabelandharry-21&l=as2&o=2&a=1619025256).

536 -Is Self Service Really Self Disservice?

Anna Farmery talks to Martin Reeves about how to match your strategic approachÂ with your environment and effectively execute your strategy.
We discuss

What is the definition of strategy?
What is the art behindÂ winning in business?
How there is moreÂ than technological change to consider in your approach to strategy.
Is classical strategic thinking relevant to the modern business world?
What is the renewal strategy?
Why your strategy is not remaining relevant for long.
How to choose the right strategic thinking for your business environment.

535 - Why Your Strategy Needs A Strategy

Anna Farmery talks to Mike Stallard on creating a healthy connection culture.
Find how to create a strong culture at work by improving your connection skills.

510 - Customer Feedback and Social Media

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