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Customer Focus is Everything | Ep 18
Today we’re discussing: Customer Focus is Everything.
Our inspiration comes from Raving Fans –A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles.
Blanchard says - Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.
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By Steve Cook
5
66 ratings
Today we’re discussing: Customer Focus is Everything.
Our inspiration comes from Raving Fans –A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles.
Blanchard says - Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.
Follow us:
Paradigm Playbook
Instagram
Facebook
YouTube