In today's episode, we are talking about how your business needs to have two sides to it, the side that makes it amazing for your customer and the side that makes it simple for you as a business owner.

And you really need to make sure that you've got them both, right. So as much as you need to focus on your customers, giving them an amazing experience and ensuring that you deliver everything that you promise, you also need to make sure that as a business, it's as easy as possible to deliver. And that you have things in processes within your business that also give you some time back. So you don't get swamped by delivering customer expectations.